We are in the business of giving 100%, 100% of the time.
We talk a lot about how important it is to “wow” the guest, pulling out all the stops and making them feel special. It is the most powerful tool to our individual and company-wide success. Yet, we seldom think of our internal customer service being equally vital to the business success.
To be clear, internal customer service is how we treat each other. Whether we create a positive work environment for each other and how flexible we are as a team when things do not go as planned. Before you begin to rate and size up your Spa Manager/Director, think about yourself first. Do you go above and beyond to create a positive and encouraging ambiance at work? Do you hold the door open for your colleagues, as you would a guest? Do you greet your brand new Front Desk team the way you do a first-time client? Do you ask your manager how they are doing today? Conversely, does your Spa or Salon Manager make sure you are comfortable at work and have the tools you need to accomplish your job? Do you enjoy returning to work? Is it one of your favorite places? Or is it someplace you dread going 3 – 5 times a week?
The goal is to feel comfortable in the space you spend much of your time ~ personally and professionally. If there are things that you think could be better, be part of the solution rather than just the complaint. Offer to make things better just like you would if it were a guest service situation. You would never walk away from your client who was unhappy, thinking “not my problem!” Being part of the solution is the most empowering thing you can do for your workplace happiness.
Consider the words of Maya Angelou or Cesar Paves and so many other poets on the matter of actions and feelings. It is not what you say or do, but how you make people feel that is remembered.
Make your colleagues glad they came to work; it will make you feel that way too.